Privacy Policy

Identity and contact details of the responsible of the treatment :


The data controller is the company WASHIN (hereinafter " WASHiN "), SAS with a capital of 12.546 euros, whose head office is located in 12 rue Saint Denis, 34.000 MONTPELLIER, France, registered with the Register of Commerce and Companies of MONTPELLIER under the number 852 726 165.


WASHiN can be contacted at the following address :


– by e-mail :

– by post : WASHiN, 12, rue Saint-Denis, 34.000 MONTPELLIER, France

– by phone :

Monday to Friday from 9 o'clock to 21 o'clock, at : 0 800 948 006

from Saturday to Sunday from 9 am to 12 hours and 14 hours to 18 hours, at : 0 800 948 006


Subject to the privacy policy :


This privacy policy (the " Privacy Policy ", is to clarify the conditions in which WASHiN, in its quality of data controller, collects and uses the personal data of users (hereinafter " Users ") in the context of the services it provides and in the context of the use of the application WASHiN (hereinafter " the Application "), and the website "" (hereafter the " Site ") it publishes.


In the context of the use of the services offered by WASHiN, its navigation on the Site, use of the Application and, in general, of its trade with WASHiN, the User is asked to provide data of a personal nature. This is particularly the case when a User (i) creates a user account, and (ii) agree to be geo-located, and (iii) agrees to receive notifications, (iv) an order, and (v) exchange, with WASHiN by postal mail, e-mail, or via the contact form available in the " contact Us "section.


In accordance with the provisions of the European Regulation n°2016/679 of 27 April 2016, known as "General Regulation on Data Protection" or " RGPD ", and the data-processing Law and Freedoms, as amended, WASHiN ensures the collection and processing of personal data in the conditions described below.


Modification of the Privacy Policy :


WASHiN may be obliged to modify this Privacy Policy, in particular in order to comply with all developments, regulatory, jurisprudential, editorial or technical. If applicable, the date of the update header of the terms will be modified.




When it becomes necessary, Users will be notified or requested in order to eventually obtain their consent. It is advisable to regularly check this Privacy Policy page so that you are informed of any changes or updates that may be made.


Categories of personal data concerned :


The categories of personal data that WASHiN may be brought to collect and handle are the following :


  • Identification data: first name, last name, language spoken, password ;
  • Geolocation data: geolocation of the User ;
  • Contact data: email address, phone number ;
  • Data bank: type of credit card, card number, expiry date of credit card, security code, user account, Lydia, user account Paylib ;
  • Transaction data: service ordered, services performed, services to be paid ;
  • Browsing data: connections to the user account, content viewed, navigation on the Application or the Site,
  • Behavioral data notice : a notice, rights exercised ;
  • Technical data: terminal, web browser, date and time of connection, screen resolution terminal, OS, IP address, MAC number.


During the collection of data through forms, the mandatory or optional nature of certain data fields is indicated by the presence of an asterisk. The personal data marked with an asterisk are mandatory. If the field is not populated, the query (contact, opening a user account, order, reservation, etc...) will not be processed.


The User acknowledges and agrees that, by voluntarily giving the required data, he agrees that these data are processed under the conditions and for all the purposes indicated below.


Source of data :


WASHiN collects personal data directly from Users, in particular, on the initiative of the latter, in particular by the creation of a user account.


Purpose and legal basis of the processing :


  • The execution of orders and ancillary services (billing, claims, etc...). The treatment is based on the contract.
  • The management of user accounts. The treatment is based on the contract.
  • The management and the operation of the Site and Application and access to different areas of the Site and Application. The treatment is based on the legitimate interest of WASHiN ensure the security and proper functioning of the Site and Application.
  • The evaluation of the services offered, the Application and the website. The treatment is based on the legitimate interest of WASHiN of measuring the customer satisfaction and to improve its services.
  • The geolocation of the User. The processing is based on consent, the User may consent to be localized in order to obtain the location of the laundromat a member of the network WASHiN the closest.
  • Respond to the demands of the Users and, in particular, to any request for information or contact related to the services offered by WASHiN. The treatment is based on the legitimate interest of WASHiN to respond to the demands and the legitimate interest of the User to obtain a response.
  • Contact consumers for marketing and commercial purposes. The legal basis of the processing is the consent can be withdrawn at any time by sending an e-mail or an e-mail to the contact details listed at the top of this Privacy Policy.
  • Manage the accounting and meet tax obligations. The treatment is based on a legal obligation.
  • Manage requests to exercise User rights. The treatment is based on a legal obligation.


Recipient of data :


The data is processed exclusively within the limits of their respective powers and duties, (i) by the internal services of WASHiN, and especially its customer services, it, communications, marketing, and legal and (ii) by its external service providers (including it service providers (e.g., webmaster, web hosting, editor, software), service providers specialized in banking, and accounting (for example : bank and accountants), providers legal (for example : lawyers, legal advisors) as well as (iii) sub-contractors.


Subject to the transfers mentioned previously, the data are not passed on to third parties. In particular, they shall not be sold, exchanged, transferred, or otherwise disclosed to a third party without the consent of the User.


Moreover, in accordance with the regulations in force, the collected data may be transmitted to third parties authorized by law, and in particular the competent authorities on request (for example : public bodies), only to meet legal obligations, as well as for the purposes of investigation of offences committed on the internet.


Finally, if WASHiN is involved in a merger, acquisition, sale of assets or in receivership, it may be required to transfer or share all or part of its assets, including personal data of the Users. If necessary, Users will be notified of the transfer of their personal data to a third party.




Duration of conservation of data :


WASHiN retains the personal data of Users only for the time necessary to achieve the purposes for which the data are collected.

The period of conservation of personal data of Users is the following :


  • Data collected in the framework of an order :
    • for the duration of the execution of the command,
    • beyond :
      • for data relating to the contract : for 5 years as evidence within the meaning of the civil Code,
      • for the accounting data : for 10 years under the accounting requirements from the Code of commerce.


Unless specific consent, the data of the bank are not subject to any conservation and are deleted immediately after the effective payment of the order.


  • Data collected within the framework of the creation of a user account :
    • for the duration of activation of the user account, up to its closing, or after a period of inactivity of the user account of 3 years,
    • beyond :
      • for data relating to the contract : for 5 years as evidence within the meaning of the civil Code,
      • for the accounting data : for 10 years under the accounting requirements from the Code of commerce.


  • Geolocation non-mandatory for the User.


  • Data collected for the purposes of improving the quality of services provided, assessment of User satisfaction, and the improvement and optimization of the operation and the security of the Application and the Site :
    • the time necessary to achieve the objective pursued,
    • beyond : 5 years in accordance with the period of limitation of common law ;


  • Data collected for the purposes of commercial prospecting :
    • for 3 years from the last command or the last contact with the User, unless the consent has not been withdrawn prior to this date.


  • Data collected by cookies and tracers placed on the User's terminal : 13 months.


  • The data collected through social networks : the duration of activation of the social network account, subject to the exercise of his right to erasure or objection by the User.


In any case, the personal data of the User may be the subject of a filing intermediary for evidentiary purposes, in accordance with the statutory limitation periods, and according to the regulatory and legal obligations of WASHiN. 


In accordance with the recommendations of the CNIL, in the case where the data would be preserved beyond the duration of the archiving agent, they will be subject to a process of anonymisation in order to ensure that Users cannot be identified.


Data security and privacy :


WASHiN implements appropriate technical, organizational, and legal steps necessary to protect the security and confidentiality of personal data of Users, both online and off-line. In particular, the computers and servers used to store personal data are kept in a secure environment.


The rights of Users relating to their personal data :


The User is notified that he or she has the right to be informed, right of access, right of rectification, right to erasure (" right to be forgotten "), a right of opposition to the messages for commercial prospecting, a right of withdrawal of consent at any time for any treatment based on consent, the right to restriction of processing, right to data portability, as well as the right not to be subject to automated individual decision (including profiling).


To exercise his / her rights, the User is invited to take contact with WASHiN the contact details indicated in article 1 of this Privacy Policy. WASHiN reserves the right to ask the User for a credential attesting to the identity of the person concerned (copy of national identity card or passport) in the event of doubt on the identity of this person.


Furthermore, in the event of a dispute concerning the processing of its personal data, the User can lodge a complaint with the CNIL via the teleservice online complaint available at the following address or by post by writing to : CNIL – Service Complaints – 3 Place de Fontenoy – TSA 80715 – 75 334 PARIS CEDEX 07.


For information purposes, in accordance with the provisions of article L. 223-1 of the Code of consumption, it is indicated to the User that it has the right to register for free on a list of opposition to soliciting phone if he does not wish to be the subject of a survey by telephone.


Decision-making automated :


The personal data of the Users are not the subject of a decision-making automated.


Transfers outside of the european Union :


The personal data collected are not subject to transfer outside the territory of the European Union. Personal data is stored within the European Union in secured databases operated by WASHiN or its suppliers.


Cookies :


WASHiN uses files called " cookies ", which are likely to be saved on the User's terminal. A cookie is a text file that is stored by the browser, which allows him to retain information between the web pages and browsing sessions.


The User can refer to the website of the CNIL to get more information on the cookies :


These cookies record information relating to the navigation of the User on the Site and the Application and store information that the User entered during its use of the Site and Application.


The Application and the Website use cookies necessary for their operation, the Site and the Application may not function properly without these cookies.

The Site and App use cookies also related to the advertising, to the realization of statistical and personalization features of the Site or the Application, and finally cookies-sharing social networking.

Furthermore, the User is no longer interested in such cookies to be installed on its terminal, you can modify your browser preferences to block them completely or partially.


The User is informed that the disabling of some cookies may affect the usability and functionality of the Site or Application.


To delete and manage the cookies, the User is invited to refer to the help pages dedicated to the browser. The links for the main browsers are the following :



The User can also configure his browser so that it indicates to the sites consulted his wishes not to be followed (" Do Not Track ").


Social networks :


In the case where the User connects to the service WASHiN by using the buttons on application of social networks available on the Site or Application, WASHiN will have access to some of the data related to the User's account on the social network (including name, surname, nickname, profile picture, date of birth, message presentation, publications, e-mail address, if applicable telephone number, and messages), and in accordance with the terms and conditions of use of the social network concerned.


It is thus possible for the User to interact by clicking on buttons application representative sites and third-party applications, and, in particular, to give notice through the buttons of social networks present on the Site or Application. This action has the effect that, on the one hand, the transfer of information third party websites relevant to WASHiN, and on the other hand, to allow the social network concerned to track User navigation on the Site or Application, in accordance with the terms and conditions of use of the social network concerned.


In any case, the User is responsible for its contractual relationship with these platforms and third-party sites (profile, privacy settings). In no event WASHiN will not bear the responsibility of any loss or damage arising from the use of these platforms.


In this respect, WASHiN recommends that Users take note of the privacy policy applicable to each of these platforms in order to configure their privacy settings. The User can also block the tracing from the buttons of social networks in the reference pages of the networks involved.